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Help center

Everything you need to publish with confidence.

A short guide to setting up MarketIA, connecting your accounts, and understanding exactly how credits and billing work.

Getting started

Set up the foundation once; MarketIA reuses that context in every generation.

  1. 1Create your account and first brand.
  2. 2Define the brand voice, audience, and key details.
  3. 3Connect Instagram, Facebook, or TikTok from Social Media.
  4. 4Generate, review, and schedule your first post.

Social publishing

Posts always use a connection that you authorized. You can review copy and creative before scheduling.

  1. 1Instagram and Facebook use Meta's official integration.
  2. 2TikTok uses the Content Posting API and may require the publishing flow defined for the account.
  3. 3If a network rejects a post, its status and reason remain visible so you can fix it.

Credits and billing

Free access is not a subscription and never creates an automatic charge.

  1. 1You receive 1,000 one-time initial credits with no card required.
  2. 2Paid plans renew their credit allowance every month.
  3. 3Extra packs require an active subscription and do not expire at renewal.
  4. 4You can change or cancel your plan through the billing portal.

Current scope

Connected publishing is available for Instagram, Facebook, and TikTok. Metrics depend on the data each network provides for the account and post type.

Need help?

Email us with your account address, the network involved, and a screenshot of the error. We respond within one business day.

Contact support